SMITTY Items

If you want to exchange a Smitty item for a different size, please contact us orders@therefslocker.com within 30 days of your purchase date.

Please return the item in it's original packaging with tags, along with a copy of your order fromTheRefsLocker.com to the address below:

Smitty Officials Apparel
4525 Cleveland Ave. NW
Canton, OH 44709
330-639-4107

If the item is in good condition, we will send a replacement item. 

If you want to RETURN an item and not exchange it, please resend it in the original packaging with tags within 30 days of your purchase date. If the item is in good condition, we will accept the item, You will be charged a 20%
restocking fee. 

If the item is not in good condition, we will not issue a credit.

Beyond 30 days of the purchase date, an item may not be exchanged or returned.

RefMasters Branded Items

We don’t offer returns and exchanges, but if there’s something wrong with your order, please let us know by contacting us at orders@therefslocker.com.

It takes 3-7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:
USA: 5-8 business days
International: 10-20 business days

We work with an on-demand order fulfillment company with facilities worldwide!

An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.

Before getting in touch with us via email: orders@therefslocker.com, please help us out by doing the following:

• Check your shipping confirmation email for any mistakes in the delivery address.
• Ask your local post office if they have your package.
• Stop by your neighbors in case the courier left the package with them.

Pro tip: Package theft is on the rise—If you're expecting a home delivery and you know you won't be home to accept it, use an address where you know you'll be! If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, get in touch with us at support@refmasters.com with your order number.

If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.

Pro tip: The zip code is the most important part of the address. Use a simple tool like USPS ZIP code lookup to make sure you get it right!

We work with a reliable, high-quality print-on-demand drop shipper. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently!

If your shipping method includes tracking, you’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at orders@therefslocker.com.

We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at orders@therefslocker.com within a weeks' time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!

Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at orders@therefslocker.com with photos of wrong/damaged items and we’ll sort that out for you.